Terms & Conditions
1. The acceptance of a Phone or Home Consultation, will be deemed as acceptance of the following terms and conditions.
2. The full fee for Time for Z’s services is due in advance.
3. The package can be rescheduled with 48 hours notice. No refunds will be given but Time for Z will take exceptional circumstances into account and make a decision on any refund.
4. Time for Z accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If this is the case, Time for Z will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee as long as the same service is being booked for a later date.
5. Time for Z reserves the right to cancel consultations at short notice due to personal circumstances – in this event, Time for Z will be in touch to rearrange a new date.
6. Payment for any phone call or package confirms your place on that given date and time and is non-refundable from the point of booking.
7. Time for Z advises that all Parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to http://www.lullabytrust.org.uk
8. All advice given by Time for Z is from previous experience, training and opinion only and should not be treated as a substitute for medical advice from your GP or Paediatrician.
9. Time for Z does not work in a medical capacity and any concerns about your baby’s or child’s medical health should be taken up with your GP or health visitor.
10. Time for Z does not accept responsibility or liability for sleep training that does not achieve the required result during the support package process. These plans are designed to educate the parent on child sleep. All children pick things up in their own time so Time for Z try to avoid giving specific time frames.
11. Time for Z advises that the parents are consistent and stick to the sleep plan provided in order to achieve success. The outcome of the sleep training depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to working alongside the sleep consultant to achieve the best results possible. It will work – it just takes time and consistency!
12. Time for Z works closely with clients to ensure that you get the results you would like for your babies and children. In the small number of cases that you don’t see progress with the plan, there is always a reason and Time for Z will suggest alternatives and look into medical and dietary issues with you. During this process, you will need to work with Time for Z closely and be willing to try other things.
13. If for any reason I am too sick to work then do not worry, when I am back to work I will resume working with you and you will lose no time with me, but I encourage you to continue to use the techniques I have given you during the time I am off so we can get back to where we left off as soon as possible. If I have been poorly for a long period of time, then I will do reassessment at no extra cost to you.
14. In respect of each package (the “sleep plan”) written by Time for Z, the client agrees that it shall not provide the programme to any third party who is not a client.
16. The sleep coach at Time for Z is available between 9am – 5pm when the client chooses a package with email or whatsapp support.
17. By booking and making payment you are agreeing to go ahead and are accepting all the Terms here.